How to Choose a Reliable Plumber in Surrey

Check their qualifications

Any plumber working on gas appliances must be Gas Safe registered - it is a legal requirement. Ask for their registration number and check it on the Gas Safe Register website. For general plumbing work, look for someone with City & Guilds qualifications or NVQ Level 2/3 in plumbing. Read more about what Gas Safe certification means.

Read real reviews

Google reviews are the most reliable because they are harder to fake. Look for specific details in the reviews rather than just star ratings. Our customers regularly mention things like arriving on time, leaving the house tidy, and explaining everything clearly - those are the signs of a good plumber.

Get a written quote

A reliable plumber will give you a clear, written quote before starting work. Be wary of anyone who gives a vague estimate or wants to start work before agreeing a price. Our quotes are free and we will always tell you the full cost upfront.

Ask about guarantees

Good plumbers stand behind their work. We offer a 1-year labour guarantee on everything we do, plus manufacturer warranties on any parts we supply. If something goes wrong, we come back and fix it.

Check how they communicate

How quickly do they respond to your enquiry? Do they turn up when they say they will? Do they keep you updated during the job? These things matter. As one of our customers said: “prompt, polite, efficient and completed each job to a high standard.”