Privacy Policy

Who we are

Hopkins Plumbing & Heating Solutions Ltd ("HPH Solutions", "we", "us") is a plumbing and heating company registered in England. Our registered address is 7 Woodlands Park, Addlestone, Surrey, KT15 1AG. We are the data controller for the personal data we collect through this website.

What data we collect

When you use our contact form, we collect your name, phone number, and message. We do not collect any data automatically beyond what is standard for web hosting (IP addresses in server logs).

We do not use cookies for tracking or analytics. We do not use any third-party analytics tools.

How we use your data

We use the information you provide through the contact form solely to respond to your enquiry and provide a quote for our services. We may call or email you back using the details you provide.

How we store your data

Your contact details are stored securely and only accessible to HPH Solutions staff who need them to respond to your enquiry. We do not share your data with any third parties.

How long we keep your data

We keep enquiry data for up to 12 months to allow for follow-up quotes and repeat enquiries. After 12 months, your data is deleted unless you have become a customer, in which case we retain records as required for tax and warranty purposes.

Your rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. You can also object to processing or request data portability. To exercise any of these rights, contact us at info@hphsolutions.co.uk or call 01932 943 009.

Third-party services

This website loads fonts from Google Fonts (fonts.googleapis.com). Google's privacy policy applies to this service. No other third-party services are used on this website.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Contact us

If you have any questions about this privacy policy or your data, contact us at:

Hopkins Plumbing & Heating Solutions Ltd
7 Woodlands Park, Addlestone, Surrey, KT15 1AG
Email: info@hphsolutions.co.uk
Phone: 01932 943 009